Just visited a friend of mine in hospital, he says the food is very good, the staff are plentiful and can't do enough for you, he has his own room and he says his treatment is first class.....has he gone private? .........no it's an NHS hospital.
I think the many problems at places like the Royal stem from the fact these hospitals are obviously too big. Something is lost in these ginormous buildings. I read the other day of a patient in just such an hospital died on a stairwell in a part of the hospital that was rarely used and they weren't discovered for quite a while, she had visited her baby in the premature baby unit and basically "got lost" in the maze and by the time she was found she had bled to death.
Getting lost happened to me on numerous occasions when delivering inside to certain departments not just hospitals but places like schools and colleges. I don't care how good they think the signage is in these places you will take a wrong turn and you WILL get lost. Places like the Royal are far too big and I dread going, it's the same when your there and ask directions they give directions like you will automatically KNOW what they are talking about, it could be the first time you've ever been in there but they can't seem to grasp that concept, and if you don't seem to get what they are saying they look at you as if your round the twist.