Daughter bought a cardigan from eBay, described as 'brand new with tags' size 12/14. When it arrived it was barely a size 10!
Seller offered refund but only for item price and original postage, she would have to stand to return costs. Sellers feeback had several negative comments stating 'wrong size sent wouldn't refund return postage'.
Opened a case with eBay and, guess what? They agree that she should have to stand to return costs!!! Absolutely disgusted in eBay, sent them a message stating that perhaps they should check the sellers feedback and see what sort of a seller he is. Also told them that, once again, they are siding with the seller and not the wider membership!
Not cost effective to send the item back and bear the postage costs, due to being a low-cost item, BUT, there is a principle involved.