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Rants / Motability
« on: October 05, 2024, 01:43:51 PM »
Before i begin this I need to say this isn't a rant about Motability who have been more than helpful.
Short version - a scratch on the back of car whilst hoisting the chair into the back of the car.
I was offered a curtesy car which I accepted as was told it would be away for a week.
Daughter had a medical appointment.
A car was booked and I stipulated twice it needed to be a low car with room for a folding manual wheelchair. I needed it by lunch time on the day our car was going in.
I had a text from the hire company that the car would be with me at 6pm or just after - no good to me.
So, Ok I decided to sort the transport out myself.
Ordinary taxi which could take daughter and PA plus fold up manual chair to daughters appointment.
( Her normal taxis do school runs and would be available to transport her in powered wheelchair)
No problem said Motability we can arrange a taxi - brilliant I didn't know they provided that service.
Taxi arrived on time and transported in powered wheelchair to medical appointment.
PROBLEM - the company couldn't then get transport to get them back home.
It was getting cold and shops about to close so I cancelled the taxi ( they were still looking 20 minutes after she should have been picked up!!
Hire car arrived in the middle of the afternoon - it's HUGE no way can daughter get in that - need frigging ladders which she can't climb any way.
Result I refused to drive it and instructed Motability to cancel it.
It's currently still sitting on our drive!
To motability, i suggest maybe a scrutiny of car hirer used and taxi company.
Short version - a scratch on the back of car whilst hoisting the chair into the back of the car.
I was offered a curtesy car which I accepted as was told it would be away for a week.
Daughter had a medical appointment.
A car was booked and I stipulated twice it needed to be a low car with room for a folding manual wheelchair. I needed it by lunch time on the day our car was going in.
I had a text from the hire company that the car would be with me at 6pm or just after - no good to me.
So, Ok I decided to sort the transport out myself.
Ordinary taxi which could take daughter and PA plus fold up manual chair to daughters appointment.
( Her normal taxis do school runs and would be available to transport her in powered wheelchair)
No problem said Motability we can arrange a taxi - brilliant I didn't know they provided that service.
Taxi arrived on time and transported in powered wheelchair to medical appointment.
PROBLEM - the company couldn't then get transport to get them back home.
It was getting cold and shops about to close so I cancelled the taxi ( they were still looking 20 minutes after she should have been picked up!!
Hire car arrived in the middle of the afternoon - it's HUGE no way can daughter get in that - need frigging ladders which she can't climb any way.
Result I refused to drive it and instructed Motability to cancel it.
It's currently still sitting on our drive!
To motability, i suggest maybe a scrutiny of car hirer used and taxi company.
