A relative of mine inherited a particular [electricity] company since moving into a house about 3 years ago. They are on a pre-payment meter which was already there and used by the previous tenant.
It is no exaggeration to say this company is a total farce, the heating system in the house absolutely eats money. Putting £50 + a week in the meter was not uncommon, and as they are on a budget it was a lot of money {it's a lot for anyone!}.
The companies app on her phone rarely works and when it does it's wrong, ringing them up is also a waste of time as they keep you on the phone for ages just putting you through to other departments then suddenly your cut off and you have to start all over again, she rang the company one day and said she had spent over 4 hours on the phone and was cut off at least twice.
Looking at the reviews for this company, and there's a couple of sites, I do not know how they stay in business, I read one site of reviews and each one sounded just like what my relative was going through.......I say WAS this was after, some persuasion, she went onto and joined look after my bills and she has just been switched to Bulb. According to Bulb she should {based on the info she provided} not have been paying more than £20--£25 tops per week for her electric.
The old companies reviews make grim reading, even the "good" reviews about the company look very suspect, so as lots of the reviews say AVOID this company like the plague........the company being Utilita.
If I had the choice of using this company or going without electric I would sit in the dark or buy candles....