Just had another 'marketing' call from BT - telling me that I 'qualify' to upgrade to BT Infinity, when I ask if this is a free upgrade they reply stating that it depends how much I pay per month - surely, as they are calling me they should already have this information? When I tell them my monthly cost they always say that it will cost me extra to upgrade.
At this point I always decline their very kind (?) offer and ask them not to call me again until they can offer me a free upgrade! They then leave me alone for another month or so and then call me again!
My arguments are -
1. I didn't ask them to upgrade their 'lines/cables' to fibre optic
2. If there is an 'empty' fibre optic cable running around with my name on it, why not just transfer me over (for nowt!)?
3. Surely (stop calling me Shirley) with the cost of all the calls they make to me (and other customers) it would be cheaper to put me/them on it as a matter of course?