Chesterfield Online Forum
General Category => Chesterfield Discussion => Topic started by: hifimad on November 27, 2018, 06:45:53 PM
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when you attend the royal hospital i am sure you have noticed the posters informing patients about the number of people who do not attend appointments, my partner goes to the hospital regularly, as she has flu we thought it wise for her not to keep her regular appointment and with this in mind i attempted over a period of over an hour and a half to call the department to cancel the appointment during this time i made 25 calls only to receive an answering machine telling me nobody was able to answer my call, which leads me to an obvious question how many of the published DNAs where in fact DNRs (did not respond) needless to say in the end i gave up so now my partners appointment will be put down as a DNA, i must admit to being totally frustrated after tying to do the right thing and not waste NHD time.
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I've had the same problem when trying to contact various departments.
What makes it worse was when I was first diagnosed with prostate cancer, I was given the number of the oncology nurse who said to ring her anytime I felt the need to speak to her. I did try but there was never any answer, nor was there a voicemail facility where I could leave a message. Thank goodness for the macmillan nurses who were more than able to answer my questions.
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Can't say i've ever had a problem phoning the royal. Perhaps i'm just lucky.
The Hallamshire neurological team have a daytime number that always goes to an answer phone.
I've left a message 4 times now on separate occasions and they always phone me back within an hour (y)
Weston Park have a 24hr number, but thankfully we've had no need to call it yet :-X
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I've had the occasional time when getting to the department needed has been challenging.
ENT can be one such department.
Whilst on the Royal hospital subject we went on Monday for an out patient and the Costa Coffee was closed?
Is it permanent ?
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I've had the occasional time when getting to the department needed has been challenging.
ENT can be one such department.
Whilst on the Royal hospital subject we went on Monday for an out patient and the Costa Coffee was closed?
Is it permanent ?
I agree with your comment regarding ENT, I have to take my sister to that department on a regular basis.
Getting through to them ion the phone s akin to the chances of winning the lottery!!
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I very rarely visit the hospital, thank goodness, if I'm correct like doctors/ dentists appointments that are usually made verbally they tend to send you a reminder via text maybe 24/48 hours beforehand surely anytime prior to receiving that text and actually going anything can happen so I would have thought that if you could just reply to the text, if it asks if you are coming that is, a simple yes/no reply would give them a heads up.
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I very rarely visit the hospital, thank goodness, if I'm correct like doctors/ dentists appointments that are usually made verbally they tend to send you a reminder via text maybe 24/48 hours beforehand surely anytime prior to receiving that text and actually going anything can happen so I would have thought that if you could just reply to the text, if it asks if you are coming that is, a simple yes/no reply would give them a heads up.
Good point Sorastro! Get on the blower to Alan Sugar and make it happen!
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Yes I've just looked on my phone as I had an appointment at the Royal about a fortnight ago, I cleared my messages before that so cannot go back and check further but a couple of days after the appointment the Royal sent me a text asking to participate in a survey about my recent appointment, it said if I did not want to participate "Just ring this number" yet when I get similar from insurance companies etc they put "Just TEXT stop" so why can't the Royal do the same for something so important.
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Just visited a friend of mine in hospital, he says the food is very good, the staff are plentiful and can't do enough for you, he has his own room and he says his treatment is first class.....has he gone private? .........no it's an NHS hospital.
I think the many problems at places like the Royal stem from the fact these hospitals are obviously too big. Something is lost in these ginormous buildings. I read the other day of a patient in just such an hospital died on a stairwell in a part of the hospital that was rarely used and they weren't discovered for quite a while, she had visited her baby in the premature baby unit and basically "got lost" in the maze and by the time she was found she had bled to death.
Getting lost happened to me on numerous occasions when delivering inside to certain departments not just hospitals but places like schools and colleges. I don't care how good they think the signage is in these places you will take a wrong turn and you WILL get lost. Places like the Royal are far too big and I dread going, it's the same when your there and ask directions they give directions like you will automatically KNOW what they are talking about, it could be the first time you've ever been in there but they can't seem to grasp that concept, and if you don't seem to get what they are saying they look at you as if your round the twist.
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That made me smile! I've been for a blood test there on a couple of occasions, and both times I ended up in the laundry!!! :-?
It obviously happens often, as a member of staff knew where I was supposed to be heading without me asking!
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Derby hospital in Mickleover is the same, a huge monstrosity of a place, but at least there, someone has had the foresight to realise people WILL get lost so in the "centre" of the hospital walkways stand volunteers ready to ask and point you in the right direction.
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I was once booked on training in their Theater ( not operations :-? )
Not easy to find and even some staff I asked didn't know where it was!
As a ps I see the Costa Coffee is now at the back of the shop in Calow hospital
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Christmas Eve saw me rushed into the A&E in Calow Hospital.
It was really quiet ( 7.00 pm )
I was given tests and finally allowed home at midnight, and pleased to be going home, it was still very quiet.
As we were leaving I noticed a large number of cars in the disabled parking bay and the bay below.
I couldn't help feeling sad for the people who were visiting so late on Christmas Eve, possibly very sick friends or relatives.
Sometimes we need to count our blessings
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Christmas Eve saw me rushed into the A&E in Calow Hospital.
It was really quiet ( 7.00 pm )
I was given tests and finally allowed home at midnight, and pleased to be going home, it was still very quiet.
As we were leaving I noticed a large number of cars in the disabled parking bay and the bay below.
I couldn't help feeling sad for the people who were visiting so late on Christmas Eve, possibly very sick friends or relatives.
Sometimes we need to count our blessings
Hope you're ok OC.
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Hope you're ok OC.
Thank you Alsatian.
Today has been the first day since taking ill Christmas Eve that I have felt well and haven't needed to go to bed in the afternoon.
I spent three hours waiting to see my GP this morning - I received a call from the receptionist yesterday advising my GP had picked up an email regarding my admission to A&E and wanted to see me.
Result is an emergency ECG next week followed by another appointment with my GP the day after.
I have to request a copy of my ECG to give to GP.
It's all to do with medication.
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Medication. We've got a drawer full. Is there owt you want ?
Codeine, Morphine, Tramadol lol (y)
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Medication. We've got a drawer full. Is there owt you want ?
Codeine, Morphine, Tramadol lol (y)
Nahh thanks anyway fly out of those I would only take Tramadol. 8) ;)
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The doc gave our_lass those as pain killers for a frozen shoulder.
We think they forgot they are not suited to people who have suffered with seizures :-? ::) :-X
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They obviously forget or do not realise all cautions which can be at times dangerous I suppose.
Both Morphine and Codeine space me out. The latter makes me sick.
Tramadol did the job nicely for me. It us addictive though I think.
How is Mags fly? x
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Got 3 more radiotherapy sessions next week, then a short break from treatment, then back onto chemo for a couple of months.
Overall she's doing as good as she can. Certainly helps with me taking a break from work but we're having to watch the pennies a bit.
We'll just keep plodding on ;)
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That's an awful lot of therapy fly. I suspect it must be very draining for you both.
Look after yourself fly and give my best wishes to Mags xx
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All the best from me too xx