What do you think of this?

[Old Cruser]

I don't know how the internet works and the blocking of sites.

I have had this come today and hope someone can make sense of how this can happen?
I don't use twitter but will now, as this site is very useful for information I sometimes need.




Benefits and Work info@benefitsandwork.co.uk via icontactmail1.com
Oct 3 (2 days ago)

We hope this won’t be the last time you hear from us, but it might be.
The newsletter below was actually ready to go out on Monday night. At the last moment it was blocked because, we discovered, we were listed as spammers on two different databases. One by ip address and one by domain name.
We have never sent out unsolicited emails and we never will.
Nonetheless, it took three very long days and nights and many emails, livechats , support tickets and site adjustments to get ourselves off those spam lists. At one point we thought we were clear and almost got the newsletter out, when we were blocked once more.
And we have no way of knowing whether we might be targeted again . . . and again.
This follows hard on the heels of, for us, unprecedented and almost overwhelming waves of bogus registrations on the site and to the newsletter, many of which appeared to be done manually rather than by machines. It took extraordinary measures to bring then under control.
It’s made us realise that we urgently need another way of communicating with you if the newsletter is blocked or, worse still, the site itself is successfully targeted.
It was only last week that we decided to start using our Twitter account again. Suddenly, the need has become rather more pressing. So please, if you want to stay in touch with us, follow us on Twitter.
We’ll keep you posted with benefits news and site news and you’ll know what’s happening if we’re suddenly not there anymore.
Because we’re very definitely not going away. If we get taken down you can be certain we’ll bounce right back up again somewhere else – and if you’re following us on Twitter you’ll always know where we are.
Which, right now, is back to giving you the newsletter you’ve already waited much too long for.
With our apologies and best wishes,

[Pete]

I have come across this situation a few times now, where a clients site is blacklisted for sending out spammy email shots when they clearly haven't. More often than not it was because another site, on the same server, has been doing it. Or because spammers have hijacked someone's email address to hide their tracks.

Must admit I use Twitter more and more - it's certainly the best place to get updates on big breaking stories, to the point that when a big story hits the tv news, I have been following the story all day on Twitter, it just seems so slow. Like comparing tv and newspaper news before the web was invented in the early nineties.