Rudeness by bus drivers- I don't think so

From what I've read in the DT, the pregnant lady should have been allowed to carry her paint on the bus, because it was within the "conditions of carriage" guidelines, i.e. in containers/tins of 5 litres or less. Again from the DT, I understand the driver has been interviewed by senior management, and suitably bo**ocked.
You'd be surprised what some folks think we can carry, Ive seen a chap once with several planks of wood (I wasn't the driver), who just laid them in the gangway!
Kids complete with full size bicycles trying trying to board the bus.
A bloke who put a very large box of what was possibly containing a TV on the luggage tray, which as soon as I approached a gradual slow turn fell on the floor.
The list is endless.
Grumpy drivers sometimes end up that way because of rude & ungrateful passengers. Fortunately I'm largely immune to them so I smile & greet them, & if they don't respond in a similar manner I just get on with it - I don't want to go home grumpy.
The Stagecoach conditions of carriage can be viewed here should you wish to view it
http://www.stagecoachbus.com/conditionsofcarriage.aspx