Remember a while ago I told you of the slogan "It's only a promise till it's delivered"?
Saturday I ordered something to be delivered and the owners claim on the advert was "If you don't receive it within two days you get it free", it was ordered Saturday morning and it was delivered today, after a brief phone call with them my money is being refunded.
This is someone who obviously doesn't know fully how parcel delivery companies are run, either that or the parcel company reimburses them for late deliveries either way it's no way to run a company.
If I ran that company and my manager made a bold claim like that they would be looking for another job.
Parcel delivery firms have shot themselves in the foot over the years to the point they ARE making promises they can't deliver.