DCC has a public transport unit and constructs the raised kerbs that bring the bus and bus stop to the same level. Was it a temporary stop with being on a diversion route?
Yes it was
The bus lowering system even if used would have still left a gap. Obvious ramp needed to be deployed.
Still,too late now.
Not to worry.
Re Old Cruisers "compensation culture" comments.
Once upon a time a bus had a small accident in Danesmoor. The driver had 5 passengers, and took their names and addresses for witness statements. Strangely enough Head Office received many more than 5 claims for whiplash injuries!
Answers on a postcard please to..........
Not surprised at that, it seems to be the in thing these days doesn't it --- all the more reason for bus and taxi drivers to be on the ball and stick to the training advice. --- errr did they all get the whip lash injury claims then 
Certainly not the "phantom passengers" Don't know about the rest but I bet they got something.
After all, I have known bus drivers claim for it as well, probably on advice from their Union Rep. Just as genuine as the passenger claims after all, particularly if the bus driver was not at fault, and the bus has been crashed in to.
Like you say, its the culture we live in. I don't neccesarily agree with it, but , if I was injured myself in an accident at work, I pay for insurance through my wages, and would not hesitate to claim, particularly as I am not paid if I do not go to work other than SSP.